Refund policy

Return & Refund Policy

We have a 30-day return policy. You have 30 days from the date your order is marked as delivered to request a return.

Return Eligibility

To be eligible for a return, the item must be in the same condition in which it was received: unused, unworn, uninstalled, and undamaged, with all original tags, accessories, manuals, parts, and original packaging included.

A receipt or other proof of purchase is also required.

Items showing signs of use, installation, wear, modification, damage, missing parts, or incomplete or damaged original packaging may not be eligible for a refund.

All returns are subject to review and inspection.

How to Request a Return

To request a return, contact us at hello@yohiholdings.com within 30 days of delivery.

Please include your order number, the item you wish to return, and the reason for the return. We may request photos or additional information to review your request.

Submitting a return request does not automatically mean that the return has been approved.

After reviewing your request, we will notify you by email whether your return is approved.

If approved, we will provide you with a Return Authorization Code along with the appropriate return address and return instructions.

Do not ship your return until you receive a Return Authorization Code and return instructions from us.

Returns sent without a valid Return Authorization Code, sent to an unauthorized or incorrect address, or returned without following the provided instructions may be refused and may not qualify for a refund.

Please do not send merchandise to the address shown on the original shipping package unless specifically instructed to do so. The appropriate return location may vary depending on the item.

Change-of-Mind Returns

If you are returning an item because you changed your mind, ordered the wrong item, no longer need the product, or for another reason unrelated to an error on our part, you are responsible for the cost of return shipping.

Original shipping and delivery charges are non-refundable for change-of-mind or other customer-initiated returns.

If free shipping was provided with the original order, there is no separate original shipping charge to refund.

We strongly recommend using a trackable shipping service when returning an item. We are not responsible for returned packages that are lost, misdirected, or damaged during return shipping.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If you receive an item that is damaged, defective, or materially different from what you ordered, contact us promptly at hello@yohiholdings.com.

Please provide your order number and clear photos or other reasonable documentation showing the issue.

We will review the information provided and determine an appropriate resolution, which may include a replacement, refund, or other solution depending on the circumstances.

Please keep the product, packaging, shipping materials, and all included components while your claim is being reviewed. We may request additional photos or information.

Non-Returnable Items

Certain items cannot be returned, including:

Items that have been used, worn, installed, modified, altered, or damaged after delivery
Items missing original packaging, accessories, parts, manuals, tags, or other included materials
Personalized, customized, or special-order products
Perishable goods
Opened or used personal care or hygiene products
Hazardous materials, flammable liquids, or gases
Gift cards
Final-sale items or products specifically identified as non-returnable at the time of purchase

Please contact us before purchasing if you have questions about whether a particular item is eligible for return.

Exchanges

We do not guarantee direct exchanges.

If you would like a different item, please request a return for the original item. Once the return is approved, you may place a separate order for the replacement item.

Order Cancellations

We process orders as quickly as possible.

If you need to cancel or modify an order, please contact us as soon as possible. Cancellation or modification requests are not guaranteed once an order has entered processing, fulfillment, or shipment.

If an order can no longer be canceled, you may request a return after delivery in accordance with this Return & Refund Policy.

Refunds

Shipping a product back does not automatically qualify it for a refund.

Once the authorized return is received, the item will be inspected to confirm that it meets the requirements of this Return & Refund Policy.

We will notify you by email whether the refund has been approved.

If approved, the eligible refund amount will be issued to your original payment method within 10 business days.

Original shipping and delivery charges are non-refundable for change-of-mind and other customer-initiated returns. Return shipping costs for these returns are also the responsibility of the customer.

If the returned product does not meet our return requirements — including items that are used, damaged, altered, incomplete, or missing original packaging or components — the refund may be denied to the extent permitted by applicable law.

Your bank or credit card company may require additional time to process and post an approved refund.

If more than 15 business days have passed since we confirmed that your refund was approved, please contact us at hello@yohiholdings.com.